Refund policy
Refund Policy — Langon
30-Day Money-Back Guarantee We stand behind the quality of Langon Marine Collagen. If you have completed a full 30-day course (minimum purchase of 3 boxes) and are not satisfied with the results, you are eligible for a full refund.
Eligibility Conditions To qualify for a refund, the following conditions must be met:
- You must have purchased a minimum of 3 boxes (one month's supply).
- You must have used the product consistently for 30 days.
- Your refund request must be submitted within 7 days after completing the 30-day course.
- You must provide your order number and proof of purchase.
How to Request a Refund Contact us at [your email/WhatsApp] with your order number and a brief explanation of why the product did not meet your expectations. Our team will review your request and respond within [2–3] business days.
Refund Processing Approved refunds will be processed within [5–7] business days. The refund will be issued to the original payment method used at checkout.
Non-Refundable Cases Refunds will not be issued in the following cases:
- Purchases of fewer than 3 boxes.
- Requests made more than 7 days after completing the 30-day course.
- Products that were not stored properly (e.g., exposed to extreme heat or moisture).
- Change of mind without completing the full course.
Damaged or Defective Products If your order arrives damaged or defective, contact us within 48 hours of delivery at [your email/WhatsApp] and we will send a replacement or issue a full refund — no minimum purchase required.